Besides your personal details, your profile holds the settings of your account: the language and time zone you see the product in, the devices where you are signed in, and the option to delete the account. This guide covers those three cards.
Open your settings
Click your picture in the top bar and choose My Profile. The page is titled Manage profile. The cards this guide covers are in the narrow column, under your profile picture; on a phone they come first, before your general information.
Your name, email, phone, password and picture are explained in Edit your profile.
Language and time zone
The Language & Time card has two lists:
- Select language: the language the product speaks to you in, on its screens and in the emails it sends you.
- Select Time zone: the time zone the dates and times you see are shown in.
Choose both and click Save. You see Language and Timezone updated correctly. Both lists are required, so saving with one of them empty shows an error under it.
The pages you open from then on use the new language. While you are signed in, your profile decides the language: the language switch on the public pages changes only what a visitor sees and leaves your setting as it is.
Connected devices
The Connected devices card lists every browser where your account is signed in and was used in the last 30 days, the most recent first. Every sign-in from the same browser, on the same system and from the same internet address shares one line, so a browser you signed in to several times appears once; the same browser from another place is a line of its own. Each line shows:
- the browser and the system, such as Chrome · Windows; when they cannot be told apart you see Unknown browser or Unknown OS;
- the country it connects from, when it can be worked out, and its internet address;
- Last activity, how long ago it was last used.
The device you are using now is marked This device. A device that has not been used for 30 days leaves the list by itself, and stops counting toward the devices your plan allows.
To end the saved sessions of a device, click Disconnect on its line: every sign-in on that line is closed. You see Device disconnected correctly and the line leaves the list. The device you are using has no Disconnect button: to leave it, choose Sign out in the menu under your picture.
When more than one device is listed, Disconnect all other devices ends the saved session of every device except this one, including old ones that no longer appear in the list. A window asks Disconnect all other devices?: click Disconnect all to go ahead, or Cancel. You see All other devices disconnected correctly.
Disconnecting does not always keep a device out. A device that signed in with Remember me can sign itself back in on its own, without asking for the password, and appear in the list again.
Changing your password does not close the sessions of your other devices.
Delete your account
The Delete Account card says All information related to this account will be eliminated. To delete your account:
- Click Delete.
- A window asks Are you sure you want to delete your account? and warns that this action cannot be undone. Click Yes, delete my account, or No to keep it.
- You are signed out and taken to the home page. You can no longer sign in with that account.
When the deletion is refused
If the product sells plans and you are paying for a subscription that is still running, the deletion stops and a window says You have an active subscription and Cancel your subscription in Plans before deleting your account. Nothing is deleted.
This happens with a paid plan, also during a trial of one, as long as the subscription has not been cancelled. A free plan does not stop the deletion.
- Click Go to plans in that window, or Close to stay on your profile.
- Cancel your subscription there. The guide «Change your plan», available when the product sells plans, explains how.
- Come back to your profile and delete the account again. A cancelled subscription no longer stops the deletion, even while you keep using the plan until the end of the period you paid for.