The media library holds every file you upload: the ones you add yourself and the ones you attach elsewhere, such as your profile picture. This guide shows how to find it, organise it in folders, upload files, read the size of each one, and what to do when an upload is refused.
Open the library
In the side menu of your panel, click Media. If you are in another area, such as your profile, click your picture in the top bar and choose Go to user panel first.
The page is titled Media, or with the name of the folder you opened, and under the title Storage used says how much everything in the folder you are looking at takes up, its subfolders included. The path above the title starts with your name and shows the folders you went through to get here: click any of them to go back up.
Folders come first, then files, sorted by name. Each one is a tile with its name, its size and how long ago it was created; an image also shows a small preview. An empty folder says This folder is empty.
Some folders are created for you. Your profile picture, for example, is kept in a Profile folder the first time you upload one. You can open them like any other.
Select a file or a folder
Click a tile to select it. The buttons at the top of the page change to the actions for it, and a right-click on the tile opens the same actions as a menu. Click an empty part of the page to go back to the Upload File and Create Folder buttons. On a phone the buttons show only their icon.
For a folder:
| Button | What it does |
|---|---|
| Open | Opens the folder. Double-clicking its tile does the same. |
| Edit | Renames the folder or moves it inside another one. |
| Copy Path | Copies where the folder sits in your library, such as /Photos/2026, and shows Copied text!. |
| Delete | Deletes the folder and everything inside it, after you confirm. |
For a file:
| Button | What it does |
|---|---|
| Details | Opens a window with a preview of the file. Double-clicking its tile does the same. |
| Edit | Renames the file, moves it to another folder or gives it a description. |
| Copy URL | Copies the file's web address, to paste it wherever you need it, and shows Copied text!. |
| Delete | Deletes the file, after you confirm. |
The Details window shows the file, a link Open file in new tab, its Name, its Size and its File type. For an image it also lists under Sizes the smaller copies made of it, each with its dimensions, its weight and Open this size. Close closes the window.
Create, rename and move folders
- Click Create Folder.
- Type the name in Folder Name and click Create. You see Folder created! and the new folder appears inside the one you are looking at.
When you create a folder, its name needs between 2 and 60 characters: letters without accents, though ñ is accepted, numbers, spaces, dashes, underscores, brackets, & and +. Two folders in the same place cannot have the same name; if you try, you see A folder with that name already exists here.
To rename or move a folder, select it and click Edit. The Edit Folder window has its Name and its Path, the list of your folders written as paths, where / is the top of your library. Choose where it goes and click Edit; you see Folder modified. A folder cannot go inside itself or inside one of its own subfolders, so those are left out of the list.
Editing a file works the same way: the Edit File window has Name, with the file's extension shown beside it and kept as it is, Path and Description. Click Edit to save; you see File modified.
Upload files
Click Upload File and choose one file or several, or drag them from your computer onto the page and drop them when the page is highlighted. They go into the folder you are looking at.
A panel titled Upload queue opens at the bottom of the page with one line per file, its name and how far it has got. While a file is waiting or uploading, point at its icon and click it, Cancel upload, to stop that file; once it has finished or failed, the same click, Remove, takes the line away. On the panel's top bar, Minimize folds the list away and Cancel all cancels every upload still waiting or uploading. When a file finishes you see File uploaded! and its tile appears.
The library accepts any kind of file. A very large image is reduced to a maximum size when it is stored, and for images smaller copies are made too, which is why the size of an image can differ from the file you uploaded. If those copies could not be made, the tile shows a warning icon that says The copies of this file could not be generated; the file itself is still there.
How sizes are shown
The size on each tile is what the file takes up on its own, its copies included. The size on a folder tile, and the Storage used under the title, add up everything inside, subfolders included. Below 1 MB a size is written in KB, or in bytes for a tiny file; from 1 MB up it is written in MB or GB with at most one decimal.
What all your files add up to, and the limit of your plan when it has one, is shown on the Space page, explained in Your storage space.
Delete files and folders
Select the file or folder and click Delete. A window asks Are you sure?: Confirm deletes it and Cancel leaves it as it was. You see … deleted successfully! with its name.
Deleting cannot be undone. Deleting a folder deletes everything inside it, subfolders included. A file you delete also disappears from wherever it was used: deleting your profile picture from here, for example, takes it off your profile. The space it took is freed at once.
When an upload is refused
A refused file is crossed out in the upload queue, and a message titled File not uploaded says why:
| Message | What it means and what to do |
|---|---|
| You have run out of space. Free some up by deleting files you no longer need, or buy more space. | Your plan limits your space and the file does not fit in what is left. Delete files you no longer need, or move to a bigger plan or buy more space, when the product sells them. The Space page shows how much you have used. |
| The file weighs … and the maximum is … | The file is bigger than the largest file the product accepts. Upload a smaller file, for example a compressed or shorter version. |
| Your session expired, so the file was not uploaded. Reload the page and upload it again. | You were signed out while the file was uploading. Reload the page, sign in if you are asked to, and upload it again. |
| The upload failed. Check your connection and try again. | The file did not get through. Check your internet connection and upload it again. |
When the product sells plans, the guides «Understand your usage» and «Manage your add-ons» explain where your space limit comes from and how to add more.