The Space page tells you how much room your account takes up: your files on one side, everything else you keep on the other. When your plan limits your space, it also shows how much of it you have used. This guide explains each figure and how to clean up your activity history.
Open the page
In the side menu of your panel, click Space. If you are in another area, such as your profile, click your picture in the top bar and choose Go to user panel first.
The three cards
| Card | What it shows |
|---|---|
| File space | What your files take up, the smaller copies made of your images included. These are the files of your media library: the ones you uploaded and the ones you attached elsewhere, such as your profile picture. |
| Data space | An approximate figure for everything else your account keeps: your account itself, your folders, your history, your sessions, your notifications and the rest listed further down. |
| Total | File space plus data space. |
Below 1 MB a size is written in KB, or in bytes for a tiny amount; from 1 MB up it is written in MB or GB with at most one decimal, the same way as in the media library.
When your plan limits your space
If your plan sets a limit on file space, the File space card reads, for example, 1.2 GB of 5 GB, with a bar under it:
- Up to 79 % used, the bar is all you see.
- From 80 %, a line under the bar says You have used …% of your space. It is a good moment to tidy up.
- When you reach the limit, the bar is full and the line says You have run out of space. Free some up by deleting files you no longer need, or buy more space. From then on, new uploads are refused until you free some space or get more.
Only file space counts toward that limit. Data space is shown so you know what your account keeps, and it has no limit.
To free file space, delete files you no longer need in your media library, as Your media library explains. When the product sells plans, the guides «Understand your usage» and «Understand your plan» explain where your limit comes from and how to get more: you buy it with Add more on its card in My subscription.
What your data space is made of
The card What your data space is made of breaks the Data space figure down in a table with What it is and Approximate size:
- Your account
- Your files and folders: the records that describe your files and folders, not the files themselves, which count in File space.
- Your activity history
- Your open sessions
- Your notifications
- Your conversations and messages
- Your referrals
- Your roles and permissions
- Everything else you keep
The figures are approximate. Each one is your share of the space the product uses to store that kind of information, measured when you opened the page, so it can change a little when other accounts clean up theirs, even if you did nothing. Reload the page to measure again.
Clean up your activity history
Your history is the record of what changed in your account, your folders and your files. Over time it grows, and the card Clean up your activity history lets you remove old entries.
- In Entries to remove, choose how old an entry must be to go: Older than a month, Older than three months, Older than six months, Older than a year, or Everything.
- Click Clean up.
There is no confirmation step, and removed entries cannot be recovered. You see History cleaned up with the number of entries removed, and the Your activity history row and the Data space figure go down. If no entry is that old, you see Nothing to clean up and nothing changes.
Cleaning up your history reduces your data space. It does not free file space, so it does not help when you have run out of room for uploads: for that, delete files.
When the clean-up is refused
When your account cannot be used normally, the clean-up is refused with History was not cleaned up and the reason:
| Message | What to do |
|---|---|
| Complete your country in your profile before cleaning up your history. | Choose your country in your profile and save it, as Edit your profile explains. |
| Set a new password before cleaning up your history. | You were asked to change your password. Change it, then try again. |
| Your account is blocked, so its history cannot be cleaned up. | Contact the product's support team. |
| Settle your outstanding balance before cleaning up your history. | Pay what you owe, then try again. |
| You need an active subscription to clean up your history. | Choose a plan, then try again. |
The messages about your country, your balance and your subscription appear only in a product that sells plans.